Someone who answers when it breaks, and knows your setup already
Ongoing monitoring, support, patching, backup and security for organisations without an internal IT team — or with one that is stretched. Because we usually built the network too, there is no handover gap when something fails.
Right for you if
- Your "IT person" is whoever is least busy that day
- You do not know whether your backups would actually restore
- Something broke recently and nobody could say whose responsibility it was
What we do
- Monitor servers, network devices and connectivity, and act on alerts
- Manage endpoints: patching, antivirus, encryption and asset inventory
- Run and, critically, test backups — including a documented restore test
- Handle user administration, onboarding and offboarding
- Apply security controls and review access on an agreed cycle
- Provide a single support line with a defined escalation path
How we work
What working with us actually looks like
Audit
We document what you have now, including the parts nobody has looked at in years.
Stabilise
Fix the things most likely to cause an outage first — usually backups and patching.
Onboard
Monitoring, agents and access set up. You get a named contact and a written escalation path.
Operate
Agreed support hours and response targets, with monthly reporting on what actually happened.
Review
A quarterly review of incidents, capacity and risk. Recommendations in writing.
Technologies
What we build it with
- RMM & endpoint monitoring
- Microsoft 365
- Google Workspace
- Windows Server
- Linux
- Veeam & cloud backup
- Firewall management
- MDM
Start a conversation
Talk to us about managed it services
Thirty minutes with an engineer who has done this before. We’ll tell you what we’d do, roughly what it costs, and whether we’re the right fit.